Here Are Our Speakers

Herman McKenzie is a seasoned professional with over 30 years of experience in healthcare physical environment operations and regulatory compliance. He has held leadership roles in all aspects of hospital support services, including biomedical equipment maintenance, plant operations, construction, safety, security, and more.
He has a strong background in accreditation and compliance, having led these activities for a variety of healthcare settings, including hospitals, clinics, ambulatory surgery, and dialysis centers. His expertise includes policy writing, developing environment of care management plans, and creating plans of correction for CMS and state findings.
Herman has also served on national committees, including the National Fire Protection Associations’ (NFPA) Healthcare Interpretation Task Force and Facilities Guidelines Institute (FGI). While at the Joint Commission, he managed the Central Office operations of the Physical Environment department, overseeing interpretation and education for surveyors and customers on a variety of topics. He also represented the Joint Commission at conferences and authored content for national and international publications, including those for the American Society for Healthcare Engineering (ASHE) and the Association for the Advancement for Medical Instrumentation (AAMI).
A former director on the board for AAMI, he continues to contribute by creating and teaching educational content. Herman holds a Bachelor’s Degree in Electronics/Management from Southern Illinois University and a Master’s of Business Administration from Governors State University.

Amber Sportsman brings over 35 years of experience in medical imaging/healthcare technology management. She began her career in accounts payable and, through dedication and consistent growth, worked her way to her current role as Vice President of MW Imaging. Throughout her career, she has built a reputation for operational excellence, strong financial stewardship, and a commitment to quality service in the ever-evolving healthcare technology field.

In addition to her leadership at MW Imaging, Amber serves as Treasurer of the Women in Leadership Society (WIL), where she advocates for mentorship, professional growth, and advancing women into leadership roles.

Her career path—from her early days in accounts payable to the executive suite—reflects her resilience, expertise, and passion for driving progress in healthcare technology management while inspiring others to achieve their full potential.

Arif Subhan, MS, CCE, FACCE, AAMIF is the Chief Biomedical Engineer at VA Greater Los Angeles Healthcare System. Arif is a VA TCF Preceptor for clinical engineers/BMETs, an Adjunct Professor, Biomedical Engineering at University of Connecticut. Arif has three decades of clinical engineering experience in both public and private sector and has worked at several university hospitals. He is nationally recognized as a resource and educator on codes, standards, accreditation, quality assurance, safety, clinical engineering education and certification. He is a frequent author and speaker at local, national, and international venues. Arif was the Senior Clinical Engineer for a national Independent Service Organization that managed medical equipment across the United States, and Chief Biomedical Engineer at VA Nebraska and VA South Texas. He has served on the ACCE Board for more than a decade in various leadership roles. In 2013, he received the ACCE Professional Development/ Managerial Excellence Award. In 2012, he received the AAMI Leadership Award and in 2022, he received the ACCE Tom O’Dea Advocacy Award.

I w served in the US Navy as an Electronics Technician and cross trained into Aviation Electronics. I have worked on aircraft avionics, navigation, and fire control equipment. I serviced the fire control radar systems on the F/A-18 Hornets. I worked as a simulator technician on the F-111E/F & EF-111A Aardvark, and the TH-53A & MH-53J Jolly Green Giant simulators. I started my biomed career at Mercy Medical Center Merced, Merced, Ca and have worked as a biomed since then. I am/was certified on the Respironics BiPAP Vision & V-60’s, the Draeger Evita XL, Gambro Prismaflex dialysis machines, Philips MX series monitors, MX-40 telemetry devices, and PIIC & PIICiX patient monitoring systems.

Ben Lewis is the Founder and Chief Healthcare Consultant of TechniHealth Solutions, where he leads the development of innovative SaaS solutions and consulting services that optimize compliance, inventory management, and operational efficiency for healthcare organizations. With over 25 years of experience, spanning military service, biomedical engineering, and executive leadership, Ben has directed large-scale HTM, facilities, and support service programs across premier health systems. His career focus has been on bridging operations, compliance, and technology to deliver measurable improvements in safety, cost reduction, and survey readiness.

Bryant “B-Hawk” Hawkins Sr. is a 32-year Healthcare Technology Management professional, nonprofit founder, and industry advocate committed to shining a national spotlight on the essential work of HTM. His passion for elevating the field extends beyond hospitals, it reaches classrooms, conferences, and communities across the country. As the founder and CEO of Elevate HTM, he leads a mission-focused organization dedicated to introducing youth to HTM careers and building the next generation of skilled, purpose-driven technicians.
Bryant’s influence is both professional and personal: his son proudly follows in his footsteps as an HTM professional, reinforcing the legacy he continues to build. Through keynote speaking, podcasts, and hands-on outreach, B-Hawk inspires professionals and vendors to recognize their impact, embrace their purpose, and champion an industry that saves lives without ever seeking the spotlight.

Carol is a proven leader in the development and maintenance of safe, reliable, cost effective, and efficient patient care delivery systems through technology and process management. She has 30 years’ experience in academic and not-for-profit medical centers, group purchasing, consulting, and executive leadership. Through collaborative leadership and technical engagement, she continues to build successful teams across all aspects of the medical device lifecycle.

In addition to her private consulting work, Carol serves as the Director of the University of Connecticut Clinical Engineering Internship Program within the university’s Biomedical Engineering Department.

The breadth and depth of Carol’s professional experience sets a solid foundation from which to build meaningful client relationships. As the vice president of Clinical Technology for Kaiser Permanente, Carol developed and implemented corporate strategies and initiatives related to the clinical technology lifecycle. Prior to Kaiser Permanente, she was responsible for the development, marketing, and delivery of clinical capital lifecycle consulting services for Premier, Inc. Carol began her clinical engineering career at Barnes Hospital (St. Louis, MO), which subsequently became BJC HealthCare, where she managed medical device evaluation, procurement, and deployment projects along with personnel management of an IT desktop support team.

She also served as the vice chair of clinical engineering for the Association for the Advancement of Medical Instrumentation (AAMI) Board of Directors and is a former (founding) member of the AAMI Technology Management Council. Additionally, she is a member of the American College of Clinical Engineering (ACCE) and former member of the United States Board of Examiners for Clinical Engineering Certification.

Throughout her career, Carol has provided support in all areas of the healthcare technology lifecycle and has presented and published numerous papers on a variety of clinical engineering, capital contracting, risk management, and leadership topics.

Carol holds a Master of Science degree in electrical and computer engineering – clinical engineering – from the University of Arizona and a Bachelor of Science in bioengineering technology from the University of Dayton. She is a certified clinical engineer and a Fellow in the American College of Clinical Engineering (FACCE) and the Association for the Advancement of Medical Instrumentation (AAMIF).

Daniel Adams, MBA, CHTM, is an accomplished healthcare technology leader with over 30 years of experience advancing clinical engineering, imaging services, and operational excellence within hospital and healthcare organizations. As Director of Operations Support at Renovo Solutions, he leads national technical teams, training programs, and strategic initiatives that deliver multimillion-dollar savings and enhance workforce capability. Previously, as Regional Director for Adventist Health, he oversaw clinical engineering operations across multiple hospitals shaping enterprise technology strategy and policy for biomed, imaging and clinical lab. Earlier in his career, he held senior operational and technical leadership roles with Genesis Technology Partners (founding member) and COHR/Masterplan, specializing in imaging and ultrasound service management.

Danielle McGeary is AAMI’s first Vice President of HTM. Her primary role at AAMI is spreading awareness about the HTM field and how essential HTM professionals are to the safe and effective delivery of patient care in healthcare. McGeary holds a bachelor’s and master’s degree in Biomedical Engineering from the University of Connecticut. She is a certified Project Manager and Healthcare Technology Manager. McGeary has worked as a Clinical Engineering District Manager for Aramark Healthcare Technologies, Director of Clinical Engineering for the VA Boston/Bedford Healthcare Systems and as an Equipment Planner and Clinical Engineer for Hartford Healthcare.

Dennis Fridrich is vice president of cybersecurity for TRIMEDX, an industry-leading, independent clinical asset management company delivering comprehensive clinical engineering services, clinical asset informatics, and medical device cybersecurity. Dennis has nearly 30 years of information technology leadership experience.
Previously, he held positions at AIG Trading Group, General Reinsurance, and a number of small businesses. He earned his Executive Master of Business Administration from the University of Connecticut and a Bachelor of Science in Computer Science from Western New England University.

Don Armstrong CBET, CHTM, CABT, CRES
Technical Training Manager, Renovo Solutions

I’m Don Armstrong, Technical Training Manager at Renovo Solutions and proud holder of all four AAMI HTM certifications. I’ve been in the HTM field for over 40 years, including roles at Stanford, GE Healthcare, and now Renovo—where I’ve spent the past six years, first as a traveling Biomed and now leading technical training.

I have an AS in Electronics and a BS in Management and have held nearly every role in the Biomed profession, with over 35 years specializing in the OR. I also teach AAMI’s CBET Review Course and stay active in HTM associations nationwide, including CMIA, FBS, SFBS, CABMET, and HTMA Texas (where I previously served as President).

Outside of work, I live in Vero Beach, Florida, with my wife, Lori, a nursing executive. We have one son, two wonderful grandkids, and two Boston Terriers—Lulu and Belle—who keep things lively

Dustin K. Telford, AAMIF, CHTM, CBET, CRES, CLES, has over 30 years of healthcare technology management experience across hospitals, manufacturer services, and independent providers. A specialized generalist, he is equally skilled at wrench-turning in the trenches and applying systems-on-systems thinking to align people, processes, and technology. From the earliest stages of his career, he has focused on advancing the safety, reliability, and stewardship of medical equipment while serving teams, customers, and patients. Known to his three kids as both a “machine doctor” and simply “dad,” Dustin also enjoys the outdoors, lifelong learning, and maintaining aquariums—because life support systems matter in tanks as much as in hospitals.

ric Massey – Regional Director of Operations, Intelas | Founder, The Massey Method™

From fixing medical equipment as an entry-level BMET to leading national field service teams, Eric Massey has spent 25 years transforming the Healthcare Technology Management (HTM) field and the leaders within it. As Regional Director of Operations for Intelas, Eric oversees multi-region field service operations, driving consistency, operational excellence, and patient safety. But his true passion lies in leadership development. Through The Massey Method™, Eric equips HTM professionals with the tools to master their time, lead with confidence, and create measurable impact in their organizations.

Eric’s journey began in 2000, where he discovered a passion for solving complex problems and improving patient care. Over the years, he’s advanced from community hospitals to national operations never losing sight of his mission: to elevate the HTM industry by developing leaders who inspire trust, align teams, and drive results.

His hands on experience, combined with proven high-performance frameworks, empowers HTM professionals to step confidently into leadership roles. Whether you’re a technician aspiring to lead or a director seeking operational excellence, Eric’s mission is clear: to help you unlock your full potential and elevate the future of HTM.

Glenn Schneider joined Elite Biomedical Solutions in April 2023 as the Chief Service Officer. Elite Biomedical Solutions supports hospital HTM departments with new replacement parts, re-certified parts, and repairs. Elite is a proud US manufacturer that produces OEM-level replacement components for hospital infusion and telemetry assets and is headquartered in Cincinnati, with multiple depot repair facilities across the US.
In his 38-year career, Glenn has worked as Regional Director of Clinical Engineering for Mercy Health (now Bon Secours Mercy Health), a biomedical and imaging technician for hospitals, OEM, and ISO’s where he earned his CRES certification while working as a field service representative. In addition to general medical devices, his background includes being trained to support several imaging modalities, including general x-ray, Radiation Therapy, and MRI.
Prior to Elite, Glenn’s previous role was as Director of Clinical Engineering for Cincinnati Children’s Hospital Medical Center, a healthcare system comprised of two hospitals (670-staffed beds and 110 registered psychiatric beds) plus numerous neighborhood and satellite locations covering a 100+ mile radius.
He earned his B.B.A. from Thomas More College and MHSA at Xavier University and is a past member of the AAMI Credentials Institute (ACI) CRES exam review committee and a past President of HTMA-OH.

Experienced IT Healthcare and Project Management professional with a proven track record of implementing cost-saving strategies, maximizing profitability, and driving results in dynamic environments.

Working in HTM for over years, I have worked my way up from a entry level customer support position to Business Development Executive. I am an eternal relationship builder and have always been a magnet for conversation and finding solutions to problems.

More than 30 years of Healthcare CMMS experience, focusing on improving the user experience and the design of CMMS products. Joe Stockman has a wealth of experience in product management, customer success, and software development.

Work experience includes:
Four Rivers (TMS)
TeleTracking
FSI
Consulting
Asset Inventory (Millions of Sq Ft)
End User Training
Data Conversions

After obtaining degrees in engineering, KaMan Liu contributed to medical device R&D as a software engineer for a variety of technologies (imaging, RadOnc, & ECG) at several small/big companies. He then transitioned into HTM where he evolves into be a generalist under the clinical engineering department in a large teaching hospital, where he led & participated in the connectivity of devices/systems in various OR, ICU, & patient-care settings involving OR- & EMR-Integration. He also has become a long-time adjunct faculty and coordinator for the BMET program in the only community college in N. Calif offering such a program.

Karpagam “Kay” Narayanan is a technology entrepreneur and executive with over 20 years of experience building and scaling enterprise companies. She is the founder and CEO of Ascendo.ai, which delivers AI-powered agents to streamline complex B2B service and support operations—driving efficiency and cost savings for enterprise clients.

Kay previously co-founded Paloras, a SaaS company that was successfully acquired by Amazon’s Lab126 in 2015. Her ventures have been recognized for rapid growth and market impact, including honors from Forbes, CIO Review, and the SF Business Council’s Top 100 Businesses by Revenue.

As an active investor and advisor, Kay served with TiE Angels, a Top 20 U.S. angel investment group, and was the first female board member of TiE Silicon Valley. She brings deep operational expertise, a strong network in the tech ecosystem, and a track record of delivering investor returns through strategic exits and scalable innovation.

Kay is also a long-time advocate for STEM education and workforce development, mentoring future talent through initiatives like Girl Scouts, Maker Faire, and regional robotics programs.

Katherine Navarro is a Biomedical Engineer with the VHA Office of Healthcare Technology Management (HTM) where she supports the Biomedical Engineering field in the VA from a national level. Katherine has been with the VA in the Healthcare Technology Management field for sixteen years. She began her career in the VA at the Central Texas Veterans Healthcare System in Temple, Texas as a trainee in the VA’s Technical Career Field (TCF) Biomedical Engineering program. Upon completion of the TCF program, Katherine moved to San Antonio, Texas and was a Biomedical Engineer at the South Texas Veterans Healthcare System for approximately ten years, supporting the Biomedical Engineering department as a project manager for new medical equipment implementations. In 2020, Katherine began her new role for the Office of HTM, working virtually from San Antonio.

Katherine earned her Bachelor of Science degree in Biomedical Engineering from Texas A&M University in 2009. She has also earned professional certification in federal program/project management and is a Certified Clinical Engineer. Katherine has been involved in leadership positions in the American College of Clinical Engineers (ACCE) since 2017 and has been nominated to serve as President of ACCE for 2025 – 2026, and in 2023 she was recognized by the Association for the Advancement of Medical Instrumentation (AAMI) as the AAMI Young Professional of the Year.

Lindsay is a dedicated Biomedical Engineer at the VA Greater Los Angeles Healthcare System, where she specializes in integrating cutting-edge medical technologies into clinical environments. She holds both a Master’s and Bachelor’s degree in Biomedical Engineering from Tulane University.

Currently, Lindsay is a fellow with MIT’s linQ Catalyst program, contributing to groundbreaking healthcare innovations while simultaneously serving as a Staff Biomedical Engineer at the VA. With a strong foundation in biomedical innovation and healthcare technology integration, she bridges the gap between engineering and patient-centered care.

She joined the VA through its competitive two-year Clinical Engineering training program, gaining hands-on experience in applying engineering principles to healthcare challenges. Now in a permanent role, she leads large-scale construction projects for major equipment replacements, including CT, MRI, and Linear Accelerators, ensuring seamless integration of new systems that meet both technical and clinical needs. She works closely with end users, conducting market research and optimizing clinical workflows to implement solutions that enhance both physician efficiency and patient outcomes. Additionally, she serves as the Biomedical Engineering liaison for Cardiology, Electrophysiology, Catheterization, Sterile Processing Services, and the Chief of Staff offices.

Driven by a deep passion for advancing patient care, Lindsay is committed to improving healthcare through innovative design and accessible technology.

Her areas of interest include human factors design, bio-innovation, startups, biofluid mechanics, biomedical acoustics, and high-tech investing.

Mike McDermott is an accomplished healthcare technology sales leader with more than a decade of experience driving growth, building teams, and advancing digital transformation across hospitals and health systems. A consecutive President’s Club achiever, Mike has a proven record of expanding market presence in highly competitive environments through direct selling, strategic coaching, and high-performance team development.

He currently serves as Vice President of Sales at Asimily, where he leads nationwide sales efforts for one of the healthcare industry’s most advanced IoMT/OT cybersecurity platforms. His work focuses on helping health systems reduce cyber risk, secure connected medical devices, and operationalize data-driven security programs.

Prior to Asimily, Mike held sales and leadership roles at ePreop, Accruent, and Connectiv, where he played a key role in bringing modern, cloud-based solutions to clinical engineering, IT, and hospital operations teams.

Mike holds a Bachelor of Science in Business (Entrepreneurship) from California State University, Sacramento, where he earned Dean’s Honor Roll distinction. He previously attended Huntingdon College, where he was a student-athlete in NCAA Football.

With over 44 years in the HTM field Paul Kelley, CBET, AAMIF recently retired as the Director of Biomedical Engineering and the Green Initiative from Washington Hospital in Fremont CA. He is still active in the Healthcare Technology Management field, including AAMI and ISO standards committees, and the Right to Repair movement.
He has written many HTM articles and texts, and presented on numerous occasions including several conference keynote addresses. He has been awarded many honors, including CMIA Professional of the Year, and Life Member, AAMI BMET of the Year, ACCE Professional Achievement in Management/ Managerial Excellence Award, and has been profiled in several magazine articles. He served on the Board of Directors for CMIA and AAMI and was the first HTM representative for the Joint Commission Patient Safety Advisory Group.
His Environmental Sustainability journey started when he was appointed to start and lead the Washington Hospital Green Initiatives and their Green Team in 2008.
He attended the first ever Hospital Sustainability Coordinator Training in October of 2008. Under his 15-year leadership, Washington Hospital’s sustainability programs have had many successes and been awarded many honors.
He has always been interested in reducing waste, and prefers to reuse and repurpose things. In 2017 he was appointed by the Mayor to the City of Fremont’s Environmental Sustainability Commission, where he is currently Chair.
He also serves on the AAMI Sustainability Standards Committee, where they are developing environmentally focused standards for medical equipment.

Paul Vargas has been involved in the healthcare field since 2011. During his time in the military, he learned about the biomedical field and even was attached to a biomedical unit in St. George UT. Upon leaving the army, Paul was working as a laser and medical equipment sales rep since 2015. In 2019, Paul attended Southern California Institute of Technology and acquired his Biomed Certificate with honors. He then began to transition from equipment sales, to equipment service and started Satius Medical. He continued his education with the National Council of Laser Certification in 2020 and became a CLRT. Paul continued to grow his business and now works with OEMs while also working with some of the largest private equity dermatology companies in the country. He provides his skills everywhere in the US, and even overseas in Guam and Philippines.

Paul now continues to grow his business, but just recently became Full Time factory at NCLC, and even became an instructor at SCIT. He hopes to provide his expertise and knowledge to the future of the industry and continue to see the BMET programs at institutions grow.

Assistant Biomed Manager at Stanford Healthcare. Renato brings 10 years of experience in the healthcare technology management field, including five years as a technician and five years in leadership roles. He has served in multiple officer positions with CMIA Bay Area Chapter over the past 7 years. His passion regarding mentoring and professional development has led to his involvement in developing a new educational program in collaboration with CMIA.

Rick is a Product Manager for Pronk Technologies. He is a graduate of the US Army Medical Equipment and Optical school. He is Certified by the ICC as a Certified Biomedical Equipment Technician, and Certified Healthcare Technology Manager. Rick works with the engineering team at Pronk doing new product development and testing. Rick is also responsible for the sales of Pronk products in the areas of Northern California, Oregon, Northern Nevada, Arkansas, Louisiana, and Mississippi.
Prior to joining Pronk he worked in various roles in the Biomedical Electronics field including Field Service Tech, In-House BMET, BMET Supervisor, Clinical Engineering Manager, and Regional Director of Clinical Engineering for a Health System.

Rob founded and is CEO of Squid iQ, a healthcare technology utilization management (HTUM) solution, to help hospital systems overcome the data and process silos that cause deep care delivery inefficiencies related to healthcare technology management (HTM). He began focusing on this challenge while leading a supply chain localization project for the Greater NY Hospital Association.
He was recruited for this engagement due to his experience buying, operating and after 10 years selling a tech-enabled logistics business (Up Services) that served Fortune 250 customers, founding a sustainability-themed investment fund (Brightpath Capital), leading the development, commercialization and management of global tech-enabled services businesses (at Covad and TCI) and serving as a board director for several companies ranging from technology start-ups to publicly-traded corporations.
Rob started his career as a private equity investor at CS First Boston, Goldman Sachs, Lehman Brothers and TLC Beatrice. He graduated from Harvard College and Business School and attended the University of Nairobi as a Rotary Fellow.

Robert Morales is an accomplished healthcare technology leader with a strong foundation in Biomedical Engineering and a strategic focus on clinical IT applications. Currently serving as an IT Clinical Applications Manager for the Biomedical Engineering department at Stanford Health Care, Robert began his career as a Biomedical Technician and steadily advanced through roles of increasing responsibility.

He holds a Bachelor’s degree in Biomedical Equipment Technology and a Master of Business Administration with a concentration in Project Management. Known for his drive, adaptability, and leadership, Robert is passionate about integrating Biomedical technology to improve patient care and operational efficiency in clinical environments.

He lives by the belief: “Opportunities don’t happen, you create them.”

With an unwavering passion for continuous learning and improvement, I’ve dedicated over 32 years to enriching our industry. My journey began after I earned my undergraduate degree, embarking on my career as a frontline Biomedical Equipment Technician (BMET). Thirteen years into this role, I embraced the opportunity to step into management, and for the past 20 years, I have flourished in various leadership roles.

I firmly believe that the work we do as BMETs and Clinical Engineers profoundly influences the medical industry. While the technology we work with continually fascinates me, it’s the commitment of my professional colleagues that truly inspires me. The most rewarding aspect of my career is the collaboration and knowledge-sharing with those around me. I am convinced that our collective exchange of information is key to empowering us as a community, enhancing our facilities, and ensuring safer, more efficient workflows.

Sheena Yap Chan is a Wall Street Journal bestselling author, keynote speaker, strategist, and award-winning podcaster renowned for her expertise in elevating leadership and self-confidence through media. She is the founder and host of the acclaimed podcast, The Tao of Self-Confidence, where she interviews women about their journeys to self-confidence. With over one million downloads, her podcast ranks among the top 0.5% most popular shows globally and features over 800 interviews, including conversations with celebrities and eight-figure CEOs. Sheena’s influence extends beyond podcasting. Her debut book, The Tao of Self-Confidence: A Guide to Moving Beyond Trauma and Awakening the Leader Within, published by Wiley, is a Wall Street Journal and Publishers Weekly bestseller. It is also recognized as one of the top 20 best self-confidence books of all time by Book Authority, the world’s leading site for book recommendations. Her second book, Bridging the Confidence Gap, also published by Wiley, continues her mission of empowering women by addressing the barriers to confidence and leadership. Her work has been featured on prominent platforms such as MindValley, FOX, NBC News, and the Manila Times. Sheena is dedicated to closing the gender confidence gap through her training and programs, aiming to elevate women into leadership roles across all industries. She has delivered impactful speeches for organizations like Live Nation, NASA, and UKG, sharing her insights on self-confidence and leadership.

Over 40 years of Clinical Engineering experience as Director of Clinical Engineering at UC Davis Health (retired) and then part-time consulting project work for a variety of clients including UC Davis Health and VA Health. Projects have included: Joint Commission compliance, pre-purchase evaluations, medical device integration with EMR, connected medical device security, medical device accident investigation, CMMS development and evaluations and much more.

Trish Gower is a business coach, AI strategist, and Healthcare Technology Management professional with a strong background in medical parts sourcing, operations, and technician support. She works with BMETs, clinical engineers, imaging techs, and emerging HTM professionals to help them build confidence, communicate effectively, and position themselves for meaningful career growth.

Trish has spoken at industry events on personal branding, career readiness, and the importance of reliable communication between service teams and the clinical staff they support, including doctors, nurses, and patients. She also teaches HTM professionals how to highlight the character traits that cannot be trained into a person, such as integrity, follow-through, and compassion, and how to make those strengths shine during interviews and daily workflow.

She created a custom GPT tool that helps HTM students and new graduates tailor their résumé to the job description, assess their social media presence for professionalism, and practice real interview questions. With a coaching background in mindset, organization, and nervous system regulation, Trish blends technical understanding with human-centered development, helping HTM professionals advocate for their value and show up with confidence in a rapidly evolving field.