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Frequently Asked Questions

General Questions

  • When do I get my badge?

    Your badge will be available upon purchasing a ticket. We recommend printing your badge at home/office to avoid the lines at the event. Login to the ‘My Account’ area to print your badge.

  • Do I need to register in advance?

    We expect the Connect Conference to sellout, and we recommend that you register in advance. Event day tickets may be available at a premium cost.

  • Do you offer refunds?

    Refunds will only be provided if the event is cancelled.

  • How do I pick my conference meals?

    After you purchase your Conference Ticket you will be provided with an opportunity to select your meal choices. You can update your meal options up until August 31, 2022.

  • Which payment methods are accepted?

    We accept Visa, Mastercard and American Express. We do not accept personal or company checks. Get those airmiles, pay with a credit card!

Ticket Questions

  • How much does the Connect Conference cost?

    Individual tickets are $125.00 until August 15th, and increase to $150.00 on August 16th. And if you buy onsite, $160.00.

  • I’ve purchased a ticket(s)…now what?

    All ticket purchases require you to ‘assign’ or ‘register’ your ticket, either to yourself or to others if you are purchasing on behalf of your organization or co-workers, etc. To do this, please log in to your account and navigate to the “Event Tickets” page, which will list all of your purchased tickets. Click the “Assign Ticket” button and choose whether you would like to assign the ticket to yourself, or to another person.

  • Can I print my badge at home?

    Skip the lines, and print your badge at home. After you have purchased your ticket, you will be able to login to our event portal and print your badge label.


  • Will you accept ‘electronic tickets’ at the Keynote Dinner or Casino Night?

    Yes, we will be scanning electronic tickets on your cell phone, but the paper ticket line may be faster.

  • Can I purchase ‘extra’ Lunch, Dinner or Casino tickets?

    Yes, Exhibitors and Attendees, may purchase Lunch, Dinner or Casino Night tickets for non members. You cannot buy tickets unless you are attending the Conference.


  • How do I pick which sessions I want to attend?

    You should pick the sessions that provide the best educational value to you.

    You do not need to ‘reserve’ a session and you may change you mind prior to attending a session.

    In the ‘My Account’ area you will find a helpful ‘My Schedule’ tab to help you choose which sessions you would like to attend.

CEU Credits

  • Is there a CEU credit for attending the Lunch event?

    Yes, during lunch there will be an ‘educational’ speaker, and you will receive 1 CEU credit for attending. Stay until the end to get your Event code for the CEU credit.

  • How do I apply my CEU credits to my membership?

    To apply your Event CEU credits to your CMIA membership, after the Event, you will need to login to your CMIA account and enter your ‘Connect Code’ to automatically transfer the credits. An email with detailed instructions will be sent after at the conclusion of the Conference.


  • Can I book my hotel last minute?

    If you want to take advantage of the Conference hotel rate, the last day to book is Friday, September 9, 2022. 

  • How do I book a hotel room?

    Book directly with the Sheraton Grand Sacramento Hotel for $155 USD per night with the Conference link. Book early as there is a limited number of rooms at this rate. Last Day to Book is Friday, September 9, 2022