Conference Sessions The Blueprint to Being a Quality HTM Director
Objectives
Identify the core competencies and leadership qualities required to transition from technician to effective HTM director.
Apply proven frameworks for time mastery, communication, and change management to improve team performance and operational outcomes.
Build service delivery strategies and analyze demand spend reports to design targeted training plans and optimize vendor contracts.
Develop a personalized action plan to strengthen leadership presence, inspire trust, and align teams with organizational goals.
Session Abstract
Stepping into the role of HTM Director requires more than technical expertise it demands a new level of leadership, strategic thinking, and operational excellence. In this session, Eric Massey, Regional Director of Operations at Intelas and founder of The Massey Method™, shares a proven blueprint for transitioning from technician to trusted leader. Attendees will explore the core competencies and leadership qualities needed to succeed, learn practical frameworks for time mastery, communication, and change management, and gain strategies for building service delivery plans, analyzing demand spend, and optimizing vendor contracts. The session concludes with a guided process to create a personalized action plan, empowering attendees to strengthen their leadership presence, inspire trust, and drive measurable impact within their organizations.
Speaker Profiles
ric Massey – Regional Director of Operations, Intelas | Founder, The Massey Method™
From fixing medical equipment as an entry-level BMET to leading national field service teams, Eric Massey has spent 25 years transforming the Healthcare Technology Management (HTM) field and the leaders within it. As Regional Director of Operations for Intelas, Eric oversees multi-region field service operations, driving consistency, operational excellence, and patient safety. But his true passion lies in leadership development. Through The Massey Method™, Eric equips HTM professionals with the tools to master their time, lead with confidence, and create measurable impact in their organizations.
Eric’s journey began in 2000, where he discovered a passion for solving complex problems and improving patient care. Over the years, he’s advanced from community hospitals to national operations never losing sight of his mission: to elevate the HTM industry by developing leaders who inspire trust, align teams, and drive results.
His hands on experience, combined with proven high-performance frameworks, empowers HTM professionals to step confidently into leadership roles. Whether you’re a technician aspiring to lead or a director seeking operational excellence, Eric’s mission is clear: to help you unlock your full potential and elevate the future of HTM.
