Conference Sessions Scaling Systems: Enhancing Efficiency in Clinical Engineering Requests
Objectives
How to identify gaps in customer requests.
How to use visual tools to improve on current workflows
How to leverage existing infrastructure to make improvement.
Tracking requests for optimization
Scaling for future growth
Session Abstract
This session will highlight how our department was able to identify gaps in managing customer request. We did this by understanding the various ways we received requests and develop tools to track and manage these requests. It also helped us identify ways to streamline our customer portal not only for our external customers for our internal customers as well. In this presentation we will show the before and after of how we handled requests and the improvements that will allow us to manage, scale and track these requests in a much more efficient way moving forward.
Speaker Profiles
Experienced IT Healthcare and Project Management professional with a proven track record of implementing cost-saving strategies, maximizing profitability, and driving results in dynamic environments.
With an unwavering passion for continuous learning and improvement, I’ve dedicated over 32 years to enriching our industry. My journey began after I earned my undergraduate degree, embarking on my career as a frontline Biomedical Equipment Technician (BMET). Thirteen years into this role, I embraced the opportunity to step into management, and for the past 20 years, I have flourished in various leadership roles.
I firmly believe that the work we do as BMETs and Clinical Engineers profoundly influences the medical industry. While the technology we work with continually fascinates me, it’s the commitment of my professional colleagues that truly inspires me. The most rewarding aspect of my career is the collaboration and knowledge-sharing with those around me. I am convinced that our collective exchange of information is key to empowering us as a community, enhancing our facilities, and ensuring safer, more efficient workflows.
