Conference Sessions Conflict Management – a practical HTM leadership approach!
Objectives
Learn your leadership strengths and personal triggers. Then learn to apply practical approaches to build conflict management within HTM teams. You will walk away with resources and a sample activity to use with your HTM teams!
Session Abstract
1. Purpose
* Empower HTM Teams
* Practice Problem Solving
* Practice Conflict Resolution
* Use Team-Building Techniques
2. Great Leader Traits
* Must Learn & Practice
* Understand Problem Solving
3. Conflict Resolution
* Karpman: Drama Triangle (DDT)
* Emerald: The Empowerment Dynamic (TED)
* Must Learn your favored responses & triggers!
4. Execution Plan
* Practice Team-Building with conflict Resolution focus!
** Book Synopsis
* Broken Squares Exercise – In Action!
Speaker Profiles
Jose has over 30 years of Healthcare Technology Management (HTM) experience. He currently works for Kaiser Permanente in the San Diego Service Area, supporting two medical centers; related medical office buildings, and surgical centers. Prior to Kaiser Permanente, Jose worked for Fresenius Medical Care and Davita, with roles that supported depot and field service operations. His technical journey within HTM sparked a passion for serving within CMIA (California Medical Instrumentation Association. And pursued his education goals that culminated at Keller School of Management (Devry University). He earned his M.B.A in 2025. And is eager to share his institutional knowledge with all HTM professionals.
