Conference Sessions AI agents for BMET
Objectives
CMIA is about practical, actionable knowledge for medical device service teams. This session reflects my commitment to helping professionals succeed by combining entrepreneurial insight with hands-on, data-driven frameworks. Attendees will leave not just inspired, but equipped with tools and ideas they can immediately apply—helping them deliver better outcomes for patients, hospitals, and their own teams.
Session Abstract
Field service teams and clinical engineers are the unsung heroes of medical device operations. Every day, they navigate complex equipment, tight schedules, and critical patient safety requirements. My session is designed to meet them where they are—practical, actionable, and grounded in real-world experience—and show how AI can be a tool that empowers, not overwhelms.
We’ll explore how predictive service and smart analytics can help teams:
1. Reduce unplanned downtime and improve patient outcomes.
2. Prioritize preventive maintenance with real-time insights.
3. Streamline workflows so BMETs and technicians can focus on high-value work.
4. Use data-driven strategies to make service operations smoother, safer, and more impactful.
Through practical storytelling, real examples, and frameworks that simplify AI for everyday use, attendees will walk away with immediately actionable ideas to modernize field service and clinical engineering operations—without the hype.
Speaker Profiles
Karpagam “Kay” Narayanan is a technology entrepreneur and executive with over 20 years of experience building and scaling enterprise companies. She is the founder and CEO of Ascendo.ai, which delivers AI-powered agents to streamline complex B2B service and support operations—driving efficiency and cost savings for enterprise clients.
Kay previously co-founded Paloras, a SaaS company that was successfully acquired by Amazon’s Lab126 in 2015. Her ventures have been recognized for rapid growth and market impact, including honors from Forbes, CIO Review, and the SF Business Council’s Top 100 Businesses by Revenue.
As an active investor and advisor, Kay served with TiE Angels, a Top 20 U.S. angel investment group, and was the first female board member of TiE Silicon Valley. She brings deep operational expertise, a strong network in the tech ecosystem, and a track record of delivering investor returns through strategic exits and scalable innovation.
Kay is also a long-time advocate for STEM education and workforce development, mentoring future talent through initiatives like Girl Scouts, Maker Faire, and regional robotics programs.
