Frequently Asked Questions

We expect the Connect Conference to sellout, and we recommend that you register in advance. Event day tickets may be available at a premium cost.

Your badge will be available upon purchasing a ticket. We recommend printing your badge at home/office to avoid the lines at the event. Login to the ‘My Account’ area to print your badge.

Please refer to our Refund Policy. Refunds can be requested through your account dashboard by going to the “My Account” tab, and then navigating to the “Orders” screen. Once there, click the “Request Refund” button on the specific order you would like to refund.

After you purchase your Conference Ticket you will be provided with an opportunity to select your meal choices.

We accept Visa, Mastercard and American Express. We do not accept personal or company checks. Get those airmiles, pay with a credit card!

Login, Click ‘My Account’ in, and then ‘Edit Account Details’.

And to change your image, click the ‘Camera’ icon and upload an image.

Goto ‘Event Login’ and use the ‘Lost your password’ functionality to reset your password. (Hint: this won’t work if your email address is not in the system.)

Individual tickets are $150.00 until August 15th, and increase to $165.00 on August 16th. And if you buy onsite, $175.00.

All ticket purchases require you to ‘assign’ or ‘register’ your ticket, either to yourself or to others if you are purchasing on behalf of your organization or co-workers, etc. To do this, please log in to your account and navigate to the “Event Tickets” page, which will list all of your purchased tickets. Click the “Assign Ticket” button and choose whether you would like to assign the ticket to yourself, or to another person.

Skip the lines, and print your badge at home. After you have purchased your ticket, you will be able to login to our event portal and print your badge label.

Yes, we will be scanning electronic tickets on your cell phone, but the paper ticket line may be faster.

Yes, Exhibitors and Attendees, may purchase Lunch, Dinner or Casino Night tickets for non members. You cannot buy tickets unless you are attending the Conference.

You should pick the sessions that provide the best educational value to you.

You do not need to ‘reserve’ a session and you may change you mind prior to attending a session.

In the ‘My Account’ area you will find a helpful ‘My Schedule’ tab to help you choose which sessions you would like to attend.

Yes, during lunch there will be an ‘educational’ speaker, and you will receive 1 CEU credit for attending. Stay until the end to get your Event code for the CEU credit.

To apply your Event CEU credits to your CMIA membership, after the Event, you will need to login to your CMIA account and enter your ‘Connect Code’ to automatically transfer the credits. An email with detailed instructions will be sent after at the conclusion of the Conference.