Cancellation & Refund Policy
Vendors/Exhibitors
1. Refund Policy
- No cash/credit card refunds. Cancellations will be provided with ‘credits’ to the next CMIA Connect event.
2. Cancellation Periods:
- Cancellations made 30 days or more prior to the Event Start date will receive a 75% credit for the next scheduled Connect Event.
- Cancellations made between 16 and 29 days prior to the Event will be eligible for a 50% credit for the next scheduled Connect Event.
- Cancellations made 15 days or less prior to the Event will receive no credit for the next scheduled Connect Event.
3. Notification Procedure:
- All cancellation requests must be submitted through the online form in the user dashboard.
- The effective date for calculating the cancellation period will be the date the written cancellation request is received.
Attendee Event Tickets
We understand that circumstances may arise that necessitate changes to your plans. The refund policy for attendee tickets is as follows:
1. No Refunds Within 14 Days:
- Unfortunately, we are unable to provide any refunds for cancellations made within 14 days of the event.
2. 15 to 59 days prior to the conference
- Cancellations made within this period are eligible for a 50% refund. This means you will receive half of the ticket price you paid.
3. 60 or more days prior to the conference
- Cancellations made 60 days or more before the event are eligible for a full refund. You will receive 100% of the ticket price you paid.
We appreciate your understanding and cooperation. If you have any questions or need assistance with your refund, please contact our support team.
