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Conference Sessions Challenges of providing “remote support” outside of a hospital setting?

  • Date/Time January 19, 2024 8:30am - 10:00am
  • Room Avila B
  • Presenters Marlene Davis, Eric Burge and Mark van der Eb
  • CEU Credits 1.5


Tools for remote troubleshooting are invaluable.
The skillset for remote troubleshooting is very different than the skills needed for hands on troubleshooting.
Prioritizing hospital work vs. work in the clinic setting is becoming more and more difficult.
While the hospital setting is the priority, as more health systems try to focus on preventative care, healthcare is being provided outside the hospital.

Session Abstract

Delivery of healthcare to patients no longer happens within the four walls of a hospital.
More and more care is being delivered to patients in medical office settings or remotely.
As technology advances, clinicians are being given the tools to see patients remotely.
But what happens when the technology breaks? Who is going to be called? Who is going to resolve the problem?
How does the HTM staff prioritize hospital work and outlying / off site work?

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